Do you have a showroom or store?

FancyPromDress.com is an online store only. Since we are an online only business, we are able to offer our merchandise to our customers at extremely competitive prices, compared to most traditional bridal shops and chain stores.

Is FancyPromDress.com secure?
FancyPromDress.com is designed by Award Wining E-commerce software Volusion and we use their  SSL program and the merchant service. Volusion takes your security seriously and takes reasonable steps to protect your information. 

Stock availability
70% of our advertised items are available to deliver in 2 weeks which is much faster than most local bridal shop or formal occasion dress shop. If we do not have the item you requested in stock we will contact you within 48 hours. Please check the availability of the item(s) in question on the product information page. 

Process time
When the item is in stock, it usually takes 2 business days to process the order. It will be delivered within 7-10 business days once it ships.

Can you do alterations?
Unfortunately, we do not provide alteration services. An experienced seamstress/alteration store near you can provide you with necessary alterations.

Can you ship my order faster if I pay for rush or express delivery?
Yes. You can expedite your order by upgrading your shipping method to Rush, Express or night delivery. However, due to the manufacturing capacity, it will take 2-3 weeks to fulfill your order from the date of purchase. Please ensure that you have sufficient amount of time before place your order. The shipping method (overnight, express, rush delivery) does not affect the order fulfillment time frame.

Fit and measurements
Please use a measuring tape to obtain the person?s size and compare the measurement with our convenient size chart.  However, please keep in mind our size chart should only be utilized as a guide to give an idea of what size to order.

In addition, please remember that the sizing chart will vary by manufacturer. Please check the sizing for each item in the product info page.

If you still have questions, please email at customerservice@mygirldress.com or call us. We will respond to your email within 48 hours.

What are the methods of payment?
We can accept Visa, MasterCard, Discover and Paypal.

When will my credit/ debit card be charged?
Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure there are sufficient funds before we begin processing your order. We will charge the full purchase amount to your card once the order ships. (If we are unable to fill your order, your card will NOT be charged and you will be notified via email with the details).

My item is flawed or incorrect, what should I do?
We carefully inspect each item that is shipped from our store to ensure it is the correct style, size, and color that you had ordered. If you have any of issues with your order, we will be happy to accept your return for refund or exchange. Please notify us within 24hrs via email at return@fancypromdress.com so that we can resolve any issues for you as quickly as possible. Please refer to the return policy

Can I have UPS hold my package or re-route it to a different address?
We apologize for any inconvenience, but UPS cannot guarantee shipping to a different address once the package is en route.

The dress I bought last week is on sale today, can I get the sale price?
We cannot reimburse you for previously purchased items that are presently on sale or that may go on sale in the future.

Do you sell wholesale?
If you are interested in carrying our items, please contact us via email. Our sales team will contact you within 48 hours. There is a minimum for the initial order and a Fed Tax ID# is required to open an account. Please fax us your information to 213-237-0010 or for more information please email us at wholesale@fancypromdress.com.

Do you have color swatches?
Unfortunately, we do not carry color swatches since we do not have access to the garments?fabrics.

Where are your products made?
70% of the products we carry are made domestically.

How would I know when my order is shipped?
On the day your order is shipped, our automated system will send you an email with the tracking number and an estimated delivery time.

Can I get the same shade of the dresses even if they are not the same style?
If you are ordering different styles for the same wedding the color shade may not match perfectly since the fabric may be from a different manufacturer and styles.

Wondering about return and exchange service?
Please contact us within 24 hours via email at return@fancypromdress.com if you would like to return the item. 

Please contact us within 24 hours from the date you receive the package. Please email us at return@fancypromdress.com if you would like to return the merchandise. We will respond and issue you a return authorization # (We WILL NOT ACCEPT any returns without a return authorization #).

Please ship the item back to us with your copy of the invoice and write down the RA # on the outside of the package.

Exchange is one time only and 15% restocking fee will be charged for any exchange and return, as stated in our return policy.

If you had been given free shipping, your shipping cost will be deducted from your refund since the "free shipping" was issued under the condition of purchase. For more information please check our return policy

Return Address:

FancyPromDress.com
Attn: Return Dept.
600 E. Washington Blvd. #E-15
Los Angeles, CA 90015

Contact information
- Company address: 600 E. Washington Blvd #E-15 Los Angeles, CA 90015

- Phone: 213)744- 0077,

- Email: General question: customerservice@fancypromdress.com (We will respond to your emails within 48 hours)
Return & Exchange: return@fancypromdress.com (We will respond to your emails within 48 hours)

- Office Hours: Mon - Fri, 10:00 AM to 4:30 PM (Pacific Standard Time). We are closed on Saturdays and Sundays. Please note we are unable to respond to your emails and voice mails on weekends.