Return Policy
Return & Exchanges
We always hope that you are 100% satisfied with your purchase. If you are not satisfied for any reason, please contact us for an exchange. We will gladly accept the item for an exchange as long as the item has not been worn.
- You must contact us by email within 24 hours after you receive the order. We will then issue you a return authorization #. (We WILL NOT ACCEPT any returns without a return authorization #).
- Exchanges/returns are allowed one time only.
- The package must be returned to us within 7 days. Otherwise, the item will be shipped back to you and considered as final sale.
- The purchased item must be returned and postmarked by the next business day after receiving it.
- Shipping charges are non-refundable.
- 15% restocking fee will be charged for your exchange.
- The buyer will be responsible for all the shipping costs on new orders and it will be deducted from the credit card on file.
- All items must be in new, pre-sale condition if returned, without any wear and tear. The merchandise will be inspected and if there are any visible wear and tear, it will be sent back to you and the sale will be declared final.
- If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping is awarded under the condition of purchase".
- Prom dresses and shoes are non-refundable. A one time exchange will be accepted but we cannot offer a refund for these items.
Refunds
We always strive to meet our customers' expectations. If you are not satisfied with the merchandise, you may return it for a refund (prom dresses and shoes are excluded). Please read the refund policy below for additional details.
- We will process your refund after we get the return package.
- It will take 3-5 business days to show your refund on your account because of bank transaction.
- You must contact us by email within 24 hours after you receive the order. We will then issue you a return authorization #. (We WILL NOT ACCEPT any returns without a return authorization #).
- The package must be returned to us within 7 days. Otherwise, the item will be shipped back to you and considered as final sale.
- The purchased item must be returned and postmarked by the next business day after receiving it.
- Shipping charges are non-refundable.
- All items must be in new, pre-sale condition if returned, without any wear and tear. The merchandise will be inspected and if there are any visible wear and tear, it will be sent back to you and the sale will be declared final.
- A 15% restocking fee will be automatically deducted from your refund.
- We are not responsible for any damages or lost items during shipping. Please remember that the additional shipping fees are buyer's responsibility.
- If you had received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. " Free shipping is awarded under the condition of purchase".
- Return Address:
Fancypromdress.com
Attn: Return Dept.
600 E. Washington Blvd. #E-15
Los Angeles, CA 90015
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